Messages from contact form not delivered

SupportCategory: TA PlutonMessages from contact form not delivered
Volker asked 2 years ago

Hi Support,
 
i have a problem with the contact form of the TA Pluton theme: the frontend tells me the message was sent successfully, but i receive an error from our mailserver:

#5.0.0 smtp; 530 Authentication required

is there any way i can set the required authentication data for the mailserver?
 
Regards, Volker
 

4 Answers
Rohit Staff answered 2 years ago

Hello, are you using shared hosing?

Volker answered 2 years ago

wow, that was quick! yes, we do.

Rohit Staff answered 2 years ago

Hello, I suggest you get support from your hosing provider first. Sometimes they do extra authentication when sending mails. And please send me the reply from your hosting provider, which can help me to find out the problem. Thanks!

Volker answered 2 years ago

Hi Kevin,
 
i was able to solve the issue, it was actually a problem with our local exchange-server (we use our providers mailserver as a relay).
Anyway, thanks for your quick response!